SMARTSAVER OFFLINE

SMARTSAVER OFFLINE

There are few ways to become a SmartSaver Member for FREE! Easy and simple way via our website (www.smartsaver.id), download SmartSaver Discover Apps via Appstore (iOS) and Google Play (Android) and thru our Affiliate’s New & Updated QR Code/URL Link which generated from latest SmartSaver Portal.

SmartSaver is a loyalty program that uses KTP ID as its membership ID. With your registered SmartSaver you gain access to exclusive retail privileges at our participating merchants’ outlets.

You get to enjoy the retail privileges of earning Cash Points and Reward Points at SmartSaver participating merchants’ outlets. These points will help you to save while you shop. (Note: 1 cash point is equivalent to IDR 1)

As long as you’re a SmartSaver holder and 18 years of age and above, you are eligible to become a member.

You can register yourself through SmartSaver official website or through our affiliates.

The membership is totally free! However, you must have at least 1 transaction in a 6 months period for your membership to remain active. The active period will be reset to the full 6 months after each transaction.

Once you have registered your SmartSaver, the membership activates immediately. So, you can start spending and enjoy the privileges.

Just visit SmartSaver website at www.smartsaver.id and click “Login” at the top, it will redirect you to the SmartSaver portal.

For new members, just follow these steps for the first-time login:
a. Login to www.smartsaver.id and click on “Login”
b. Select user: Member
c. Username: Key in SmartSaver (KTP) number without “-” (900229145669)
d. Password: 123456
e. Captcha code: Follow the captcha code given
Take note: Kindly change your new password once you have log into the portal. Please reach out SmartSaver customer service team via email at support@smartsaver.id with your full name and KTP number.

Yes. You can change your password at the SmartSaver portal. Just follow the steps below:
a. Log into your SmartSaver member portal
b. On the main page choose “Member Profile”
c. Then click on “Change Password”
d. Complete the “Change Password” form and press “Submit”

You can follow the steps provided below to reset your new password:
Steps:
a. Log on to www.smartsaver.id and choose “SmartSaver Login”
b. Click “Forgot Password”
c. Please select: Member
d. Username: Key in SmartSaver no (KTP) without “-“(900229145669)
e. Key in captcha code (as appeared on screen)
f. Click send password reset link and the reset password link will be sent to your registered email address in SmartSaver portal
g. Check your email from sender “Admin” with subject “Reset Password”
h. Click “Reset Password” and it will redirect to a page to reset password
i. Complete the reset password form with your email address and new password
j. Once completed, click “Reset Password” and it will automatically redirect you to your account
For further inquiries, please drop us an email at support@smartsaver.id

Yes, your data is protected. Please refer to the “Privacy Policy” on the SmartSaver website for further information by following this link http://www.smartsaver.id/privacy-policy/

Kindly email to support@smartsaver.id and our Customer Service Team will advise accordingly.

To make any changes, just send us an email at support@smartsaver.id.

E-pin is your own unique security number used for redemptions and to void your transactions at participating merchants using the terminal.

You are able to change your E-pin in your SmartSaver member portal. You can just follow the steps provided:
a. Login to your SmartSaver member portal
b. Choose “Member Profile” on the main page
c. Click on “Change E-pin” to make the changes
For further inquiries please reach SmartSaver Customer Service team via e-mail at support@smartsaver.id

Yes. It is called the SmartSaver Discover App and users can just download the app from Google play store/Apple app store. Here are some of the features of the mobile app:
a. View all participating merchants by region or by business categories, in list or map view.
b. Find & locate nearby participating merchants wherever you are (when your location services are on).
c. View details of each participating merchant: contact info, location on map, cash point and reward points offered.
d. Tap on merchant’s contact info to call/email.

SmartSaver Website: Just visit SmartSaver official website at www.SmartSavershopper.com and click on “Participating Merchant” to view all the online and offline merchants.
SmartSaver Discover: Download SmartSaver discover app on your mobile phone and view the merchants by region and nearby location.

No. Your points will be credited to your account within 72 hours after you’ve made a purchase as the merchant will have to notify us of the details of your transactions.

a. Cash Points
You may redeem Cash Points at any of our Offline participating merchants for any goods or services. “1 Cash Point = RM 1”

b. Reward Points
Exchange your Reward Points for merchandises offered by SmartSaver by logging in to the SmartSaver website and click on “Point Redemption” followed by “Reward Point Redemption Catalogue”. Or just go to the redemption section on the SmartSaver discover app. Browse for items that you like and follow the remaining step to complete your redemption.

Check the amount of points you’ve collected by logging in to the SmartSaver portal or you can also view the points in the mobile app (SmartSaver Discover).

No, your points are bind to your SmartSaver member account and not to your SmartSaver.

No, you aren’t able to do so.

Each outlet operates differently in terms of their product pricing and services. Thus, the point entitlement is solely based on the merchants’ discretion and what they have to offer.

All of your SmartSaver transactions are recorded on the SmartSaver member portal. You are able to view it there. Just login to your SmartSaver member portal and click on “Report” to view monthly or daily transactions.

Focus your spending and shop more at SmartSaver participating outlets. The points you collect is based on the frequency of your purchase.

Yes, it will be 6 months but only if there’s no transaction being made. Your Cash Points will be used as account maintenance fees and your Reward Points will be voided. So, shop more frequently to keep your account active and earn more points at the same time as well.

Yes, but it is only allowed under one circumstance whereby the member itself have acquired their own affiliate license. You may refer to below to understand better on this:

a. Existing SmartSaver Members:
With immediate effect, all existing SmartSaver members who decided to register as an affiliate or authorised agency will get the ownership to their own SmartSaver member account. All the existing cash points and reward points accumulated will be carried forward.

b. New Affiliate or Agency:
All new affiliate or agency registration starting from the month of April 2017 will automatically be registered with a SmartSaver member account upon registration.
Any other reason besides this will be strictly prohibited. For more info, please email to support@smartsaver.id.

Yes. Members can still spend at participating SmartSaver outlet without having their SmartSaver as merchant is able to verify the transaction using KTP number.

No. You will still need to present the SmartSaver to the merchant during the redemption as a verification to avoid any fraudulence or unapproved spend.

If a merchant displays the “SmartSaver” signage, the business is contracted to accept member’s SmartSaver and offer the agreed points as part of the loyalty program. The company makes every effort to sign up businesses which are frequently visited by members. If you encounter a merchant who refuses to give away the point offered, please contact us at 021 – 2952 7135 with the merchant’s name and address. The company will then follow up to reinforce the SmartSaver acceptance for member to earn points as part of SmartSaver program with the merchant.

Please liaise with our merchant team via email at marketing@smartsaver.id to express your interest in becoming a merchant.

No. There is no reward or points for introducing SmartSaver program to family and friends.

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